ORDER CORRESPONDANCE
All correspondences regarding your orders from Blackbraid.us (Including order confirmations, tracking information, etc.) will be sent from contact@blackbraid.us, sales@wolfmountainproductions.com, or tracking@shipstation.com.
If you have not received your order confirmation or tracking emails; please make sure to check your SPAM folder for these messages.
If you have any questions regarding an order you have placed, please email sales@wolfmountainproductions.com.
ORDER PROCESSING TIME
Most orders are processed for shipment within 7 business days.
This does not apply to items marked as “Pre-order” or “Pre-sale”; which will include an estimated time-frame for when the pre-sale products will be available to begin shipping
Some items may ship from different locations. If this is the case for an item in your order, additional shipping fees will be charged at checkout.
SHIPMENT METHODS AND TIMES
All Blackbraid.us webstore orders ship from the US and are sent via USPS & UPS & most domestic shipments arrive within 2-5 business days.
Most International orders arrive within 7-24 days, however delivery times can vary greatly depending on the recipient’s location.
International orders are initiated via USPS and then transferred to your country’s customs offices and/or local postal carriers for delivery completion.
Please keep in mind that the delivery times on our pages are just estimations, not guaranteed delivery times.
All orders of physical items (Excluding orders of just fabric patches and/or stickers) will receive parcel tracking information via email once an order is packed shipment.
Orders of just fabric patches and/or stickers are sent in untracked, stamped, envelopes in order to keep the postage rates on these small items reasonable.
INTERNATIONAL CUSTOMS
International buyers are responsible for any customs and import taxes that may apply to their order.
Customs forms for Blackbraid.us orders will be marked as “merchandise” and with their actual purchase value; Orders will not be marked as “Gift” or with falsified values to avoid import taxes.
Blackbraid.us is not responsible for delays due to customs.
Orders returned to sender as “unclaimed”, “duties unpaid/rejected by receiver”, or “undeliverable” will be refunded sans-shipping costs.
GERMAN customers: Please note that your countries regulations for fees on imported goods have changed as of 2021. Please see this Deutsche Post announcement for details.
SHIPMENT COSTS
Shipping costs from Blackbraid.us are dependent on the item’s weight, packed dimensions, & destination. Shipping costs are calculated at checkout in USD.
While all goods ship from the United States; some items may ship from different locations. If this is the case for an item in your order, additional shipping fees will be automatically charged at checkout.
PROBLEMS WITH DELIVERY
If you have not received your order within the estimated shipping times; please first refer to the tracking information provided to see if your order is still in transit or if there was a problem with delivery to your address.
If your parcel is determined missing by USPS, please contact sales@wolfmountainproductions.com to arrange a refund or replacement.
If your parcel is damaged in transit; please email photos of the damaged shipping packaging & damaged goods to sales@wolfmountainproductions.com within 48hrs of receipt. This is required in order to file a damage report with the postal services. Replacements for damaged goods cannot be issued without photographic proof of the damaged shipping packaging or more than 48hrs after confirmed parcel delivery.
If USPS has confirmed an order as delivered but you are unable to find the parcel; we are unable to replace or refund these orders.
INTERNATIONAL BUYERS: In most cases, delivery delays of international orders are due to packages being held by your country’s customs office for import duties and/or taxes owed. International buyers are responsible for any customs and import taxes that may apply to their order and Blackbraid.us is not responsible for delays due to customs.
Orders returned to sender as “undeliverable” will be refunded sans-shipping costs.
If your parcel & item was damaged during delivery, please contact sales@wolfmountainproductions.com with photos of the damaged goods to arrange a refund or replacement.
DIGITAL MOCKUP ACCURACY
We do our best to ensure the digital mocks displayed of our products are as accurate as possible. However please be aware thats some screens may display colors differently than others & because of this the colors of your printed products may differ form the digital mockup.
Also, please be aware that the sizing & placement of screen-printed images on garments may very depending on the garment’s physical size. The digital Mockups intended to display the average size & placement of printed graphics on the garment.
RETURNS & EXCHANGES
We do allow returns & exchanges of unworn garments & unopened media within 7 days of delivery.
Blackbraid.com is not responsible for the shipping costs for exchanges or undamaged returns.
If you would like to return or exchange your order, please email sales@wolfmountainproductions.com to let us know how you would like to proceed.
*Please note that as Blackbraid is an independent project; most of the merchandise is produced in small or limited batches. Therefore we cannot guarantee all sizes of a particular garment will be available for exchange.
*Custom and/or made-to-order items are not eligible for exchange.
Returns and/or Exchanges for Blackbraid.us will need to be shipped to:
Wolf Mountain
3 E Evergreen Road #1171
New City NY 10956
